Terms of Service
These terms of service constitute a legally binding agreement (the “Agreement”) between you and eyeland, a product of Al–Hakeema for healthcare SA with its registered office at 82 Moez Al-dawla – Nasr City – Cario – Egypt. (“eyeland”, “we”, “us” or “our”), by which expression includes our legal representatives, administrators, and successors-in-interest.
This Agreement governs your use of the eyeland application, website, call center, and technology platform (collectively, the “eyeland Platform”). In many jurisdictions, the right to operate the eyeland Platform is licensed by Al–Hakeema for healthcare SA. provides you the right to access and use the eyeland Platform in your jurisdiction.
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING THE eyeland PLATFORM. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE eyeland PLATFORM.
Your access and use of the eyeland Platform constitutes your agreement to be bound by this Agreement, which establishes a contractual relationship between you and eyeland. eyeland may immediately terminate this Agreement with respect to you, or generally cease offering or deny access to the eyeland Platform or any portion thereof, at any time for any reason without notice.
eyeland may amend this Agreement from time to time. Amendments will be effective upon eyeland’s posting of an updated Agreement at this location. Your continued access or use of the eyeland Platform after such posting constitutes your consent to be bound by this Agreement, as amended.
eyeland may provide to a claims processor or an insurer any necessary information (including your contact information) if there is a complaint, dispute or conflict, which may include an accident, involving you and a third party provider and such information or data is necessary to resolve the complaint, dispute or conflict.
The eyeland Platform provides a digital network for on-demand nursing and medical emergency services, which functions as a platform where persons who seek for on-demand nursing and medical emergency services at certain location (“Users”) can be matched with service provider (“Provider”). Each User shall create a User account that enables access to the eyeland Platform. For purposes of this Agreement, the services provided by Providers to Users that are matched through the eyeland Platform shall be referred to collectively as the “Services”. Any decision by a User to accept Services is a decision made in such User’s sole discretion. Each eyeland Service provided by a Provider to a User shall constitute a separate agreement between such persons.
YOU ACKNOWLEDGE THAT AL-HAKEEMA DOESN’T PROVIDE SERVICES OR FUNCTION AS A SERVICE PROVIDER OR OWN ANY HEALTHCARE FACILITIES AND THAT ALL SUCH SERVICES ARE PROVIDED BY INDEPENDENT THIRD-PARTY PROVIDERS WHO ARE NOT EMPLOYED BY AL-HAKEEMA FOR HEALTHCARE SA OR ANY OF ITS PALTFORMS.
License
Subject to your compliance with this Agreement, eyeland grants you a limited, non-exclusive, non-sub-licensable, revocable, non-transferrable license to: (i) access and use the eyeland Platforms on your personal device solely in connection with your use of the eyeland Platform; and (ii) access and use any content, information and related materials that may be made available through the eyeland Platform, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by eyeland and eyeland’s licensors.
Third Party Services and Content.
The eyeland Platform may be made available or accessed in connection with third party services and content (including advertising) that eyeland does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third party services and content. eyeland does not endorse such third-party services and content and in no event shall eyeland be responsible or liable for any products or services of such third-party vendors.
eyeland Platform Ownership.
The eyeland Platform and all rights therein are and shall remain eyeland’s property Neither this Agreement nor your use of the eyeland Platform convey or grant to you any rights: (i) in or related to the eyeland Platform except for the limited license granted above; or (ii) to use or reference in any manner eyeland’s company names, logos, product and service names, trademarks or services marks.
User Accounts.
In order to use most aspects of the eyeland Platform, you must register for and maintain an active personal User account (“Account”). You must be at least 18 years of age to obtain an Account. Account registration requires you to submit to eyeland certain personal information, such as your name, Location, mobile phone number, age and email address. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information may result in your inability to access and use the eyeland Platform, or eyeland’s termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by eyeland in writing, you may only possess one Account.
User Requirements and Conduct.
The eyeland Platform is not available for use by persons under the age of 18 and may only be used by individuals who can form legally binding contracts under applicable law. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive our services unless they are accompanied by you or another adult. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the eyeland Platform, and you may only use the eyeland Platform for lawful purposes. You will not, in your use of the eyeland Platform, cause nuisance, annoyance, inconvenience, or property damage, whether to a provider, equipment’s, or other third-party vendor or any other party. In certain instances you may be asked to provide proof of identity to access or use the eyeland Platform, and you agree that you may be denied access to or use of the eyeland Platform if you refuse to provide proof of identity.
Promotions, Credits and Referral Programs.
eyeland, in its sole discretion, may make promotions available to any User or potential User. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with eyeland. Promotions will in many cases be made available to you via alpha numeric codes (“Promo Codes”). eyeland reserves the right to withhold or deduct credits or benefits obtained through a promotion in the event that eyeland determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement.
You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by eyeland; (iii) may be disabled by eyeland at any time for any reason without liability to eyeland; (iv) may only be used pursuant to the specific terms that eyeland establishes for such Promo Code; (v) are not valid for cash; (vi) may expire prior to your use and (vii) eyeland may establish additional terms relating to specific promotions.
As part of your User account, eyeland may provide you with or allow you to create a “eyeland Code,” a unique alphanumeric code for you to distribute to friends, family and other persons (each a “Referred User”) to become new Users (“Referred Users”) or Provider (“Referred Providers”). eyeland Codes may only be distributed for promotional purposes and must be given away free of charge. You may not sell, trade, or barter your eyeland Code. You are prohibited from advertising eyeland Codes, including but not limited to: Google, Facebook, Twitter, Bing and Craigslist. eyeland reserves the right to deactivate or invalidate any eyeland Code at any time in eyeland’s sole discretion.
You may receive credits ("eyeland Credits") or service discounts ("Service Discounts") that you can apply toward payment of certain charges upon completion of a service. eyeland Credits and Service Discounts are only valid for use on the eyeland Platform, and are not transferable or redeemable for cash. eyeland Credits and Service Discounts cannot be combined, and if the cost of your service exceeds the applicable credit or discount value we will charge your payment method on file for the outstanding cost of the service. Additional restrictions on eyeland Credits and Service Discounts may apply as communicated to you in a relevant promotion. eyeland may cancel, or vary the terms, relating to any eyeland Credits or Service Discounts at any time in its sole discretion.
From time to time, eyeland may offer you incentives to refer new Users to the eyeland community (the “Referral Program”). These incentives may come in the form of eyeland Credits and/or Service Discounts, and eyeland may set or change the incentive types, amounts, terms, restrictions, and qualification requirements for any incentives in its sole discretion.
Communications.
By becoming a User, you agree to receive communications from us, including via e-mail, text message, calls, and push notifications. You agree that texts, calls or pre-recorded messages may be generated by automatic telephone dialing systems (where allowed by and in compliance with local law). Communications from eyeland, and/or Providers, may include but are not limited to: operational communications concerning your User account or use of the eyeland Platform or Services, updates concerning new and existing features on the eyeland Platform, communications concerning promotions run by us or our third- party partners, and news concerning eyeland and industry developments. Standard text messaging charges that may apply by your cell phone carrier will apply to text messages we send. If you no longer wish to receive promotional or marketing-related communications by text message, please contactgo@eyeland.net and/or review the Privacy Policy for further information.
As a User, you agree to pay the amounts charged by eyeland (the “eyeland Fee”) and amounts charged by Providers for providing Services to you (“Service Charges”).
After you have received Services from a Provider, eyeland: (i) may facilitate your payment of the applicable Service Charges on behalf of the Provider as such Provider’s limited payment collection agent and (ii) may collect any applicable eyeland Fee directly from you or, in the case of a cash payment, from the relevant Provider. Payment of the Service Charges and eyeland Fee in the above manner shall in all cases be considered the same as payment made directly by you to the Provider or to eyeland, as applicable. Service Charges and eyeland Fees will be inclusive of applicable taxes where required by law. Service Charges and eyeland Fees paid by you are final and non-refundable or modifiable, unless otherwise determined by eyeland.
All Service Charges and eyeland Fees are due immediately and payment will be facilitated by eyeland using the preferred payment method designated in your Account, after which eyeland will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that eyeland may, on its own behalf, and as the Provider’s limited payment collection agent, use a secondary payment method in your Account, if available.
As between you and eyeland, eyeland reserves the right to establish, remove and/or revise eyeland Fees at any time in eyeland’s sole discretion. Service Charges may also be varied or revised at any time without your consent. Further, you acknowledge and agree that Service Charges and eyeland Fees applicable in certain geographical areas may increase substantially during times of high demand and based on distance between you and Provider and number of patients served during request. eyeland will use reasonable efforts to inform you of Service Charges and eyeland Fees that may apply, provided that you will be responsible for Service Charges and eyeland Fees incurred under your Account regardless of your awareness of such Service Charges or eyeland Fees, as applicable, or the amounts thereof.
Repair or Fixing Fees.
You shall be responsible for the cost of for damage to, or necessary cleaning of, Provider Equipment and property resulting from use of the eyeland Platform under your Account in excess of normal “wear and tear” damages and necessary cleaning (“Repair or Cleaning”). In the event that a Provider reports the need for Repair or Fixing, and such Repair or fixing request is verified by eyeland in eyeland’s reasonable discretion, eyeland reserves the right to facilitate payment for the reasonable cost of such Repair or fixing on behalf of the Provider using any of your payment methods. Such amounts will be transferred by eyeland to the applicable Provider and are non-refundable.
General
With respect to your use of the eyeland Platform and your participation in our Services, you agree that you will not: (i) impersonate any person or entity (ii) stalk, threaten, or otherwise harass any person, or carry any weapons (iii) violate any law, statute, rule, permit, ordinance or regulation (iv) interfere with or disrupt our Services or the eyeland Platform or the servers or networks connected to the eyeland Platform (v) post information or interact on the eyeland Platform or Services in a manner which is false, inaccurate, misleading (directly or by omission or failure to update information), defamatory, libelous, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, or illegal (vi) use the eyeland Platform in any way that infringes any third party’s rights, including but not limited to: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy (vii) post, email or otherwise transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or surreptitiously intercept or expropriate any system, data or personal information (viii) forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the eyeland Platform (ix) “frame” or “mirror” any part of the eyeland Platform, without our prior written authorization or use meta tags or code or other devices containing any reference to us in order to direct any person to any other web site for any purpose (x) modify, adapt, translate, reverse engineer, decipher, decompile or otherwise disassemble any portion of the eyeland Platform or any software used on or for the eyeland Platform (xi) rent, lease, lend, sell, redistribute, license or sublicense the eyeland Platform or access to any portion of the eyeland Platform (xii) use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, scrape, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the eyeland Platform or its contents (xiii) link directly or indirectly to any other web sites (xiv) transfer or sell your User account, password and/or identification to any other party (xv) discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation (xvi) cause any third party to engage in the restricted activities above.
Healthy Environment
eyeland only provides its service in healthy and clean environments that enable quality care and outcomes for its customers, therefore eyeland may refuse -without any liabilities on the company- to offer services in places where the customers (patients) experience any unhealthy conditions for examples and not limited to; unclean housing, inappropriate ventilation, presence of insects or potential sick pets. eyeland decides to refuse or interrupt the service provision either after initial assessment or after report from its providers.
DISCLAIMER.
THE eyeland PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” eyeland DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THIS AGREEMENT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, eyeland MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE eyeland PLATFORM, SERVICES OR ANY OTHER SERVICES REQUESTED THROUGH THE USE OF THE eyeland PLATFORM, OR THAT THE eyeland PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE. eyeland AND ITS AFFILIATES DO NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY SERVICES OR ABILITY OF PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE eyeland PLATFORM AND SERVICES, AND ANY SERVICE REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
eyeland is not responsible for the conduct, whether online or offline, of any User or Provider using the eyeland Platform or undertaking Services. You are solely responsible for your interactions with other Users or with Providers. We do not procure insurance for, nor are we responsible for, personal belongings. By using the eyeland Platform and participating in the Services, you agree to accept such risks and agree that eyeland is not responsible for the acts or omissions of Users or Providers on the eyeland Platform or participating in the Services.
eyeland and its Affiliates expressly disclaim any liability arising from the unauthorized use of your User account. Should you suspect that any unauthorized party may be using your User account or you suspect any other breach of security, you agree to notify us immediately.
Location data provided by the eyeland Platform is for basic location purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate or incomplete location data may lead to death, personal injury, property or environmental damage. eyeland, nor any of its content providers, guarantees the availability, accuracy, completeness, reliability, or timeliness of location data tracked or displayed by the eyeland Platform. Any of your information, including geolocational data, you upload, provide, or post on the eyeland Platform may be accessible to eyeland and relevant Providers.
LIMITATION OF LIABILITY.
eyeland AND ITS AFFILIATES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE eyeland PLATFORM OR SERVICES, EVEN IF eyeland HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. eyeland SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE eyeland PLATFORM OR THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE eyeland PLATFORM OR THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY PROVIDER OR OTHER THIRD PARTY PROVIDER, EVEN IF eyeland HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. eyeland SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND eyeland’S REASONABLE CONTROL. YOU ACKNOWLEDGE THAT PROVIDERS PROVIDING SERVICES MAY NOT BE PROFESSIONALLY LICENSED OR PERMITTED.
THE eyeland PLATFORM MAY BE USED BY YOU TO REQUEST AND SCHEDULE SERVICES WITH PROVIDERS BUT YOU AGREE THAT eyeland HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY SERVICES PROVIDED TO YOU BY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THIS AGREEMENT.THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 6 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
Indemnity.
You agree to indemnify and hold eyeland, , directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (i) your use of the eyeland Platform and the Services or goods obtained through your use of the eyeland Platform; (ii) your breach or violation of this Agreement or(iii) your violation of the rights of any third party, including Providers.
Arbitration.
You agree that any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof or the use of the eyeland Platform or Services (collectively, "Disputes") will be settled by binding arbitration between you and any relevant Affiliate in your jurisdiction, or between you and eyeland Networks if no other Affiliate is incorporated in your jurisdiction, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights. You acknowledge and agree that you and eyeland are each waiving the right to a trial by jury or to participate as a plaintiff or class in any purported class action or representative proceeding. Further, unless both you and the relevant Affiliate otherwise agree in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this "Dispute Resolution" section will be deemed void. Except as provided in the preceding sentence, this "Dispute Resolution" section will survive any termination of this Agreement. This “Dispute Resolution” section applies to all Disputes (as defined below) between you and eyeland and/or any of its Affiliates.
Arbitration Process and Rules.
Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the eyeland Platform or this Agreement, including those relating to its validity, its construction or its enforceability (any “Dispute”) shall be first mandatorily submitted to North Cairo Court.. The language of the mediation and/or arbitration shall be Arabic, unless you do not speak Arabic, in which case the mediation and/or arbitration shall be conducted in both Arabic and your native language. The existence and content of the mediation and arbitration proceedings, including documents and briefs submitted by the parties, correspondence from and to the Court, orders and awards issued by the sole arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (i) the disclosure to the third party is reasonably required in the context of conducting the mediation or arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation stipulated herein.
Choice of Law.
This Agreement is governed by and construed in accordance with the laws of the jurisdiction in which the relevant Affiliate is incorporated, without giving effect to any conflict of law principles, except as may be otherwise provided in supplemental terms applicable to your region.
Claims of Copyright Infringement.
Claims of copyright infringement should be sent to eyeland at go@eyeland.com
Notice.
eyeland may give notice by means of a general notice on the eyeland Platform, electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your Account. You may give notice to eyeland by written communication to eyeland's email address at go@eyeland.com.
General
You may not assign or transfer your rights under this Agreement in whole or in part without eyeland’s prior written approval. You give your approval to eyeland for it to assign or transfer its rights and obligations under this Agreement in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of eyeland’s equity, business or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, eyeland or any Provider as a result of the contract between you and eyeland or use of the eyeland Platform.
If any provision of this Agreement is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of this Agreement but the legality, validity and enforceability of the other provisions in this Agreement shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of this Agreement. This Agreement constitutes the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter.
Fair Usage
eyeland may provide users with optional payment plans to ensure better pricing for loyal customers who use eyeland frequently. These plans can be through either pre-paid packages or periodic subscriptions in which eyeland provide a set of benefits and discounts. These benefits/discounts are bound to certain period of time as per website/app announcements.
Users who purchase pre-paid plans or opt in certain subscription membership can’t be paid back in cash but can use his wallet credit in requesting future services.
eyeland may define certain limit for benefit from discount offers and payments below this limit will be fir for discounts. Currently, any request total fees below 175 EGP will not be fit for discount. eyeland, at any time, has the full rights to change this limit without informing the customers of even updating this policy to protect the fair right for providers.